You must be at least 18 years old.
You must have a valid driving license for motor vehicles, one of the following groups A1, A2, A or B. That means if you can drive a car, you can ride with us!
During the registration you'll be asked to upload photos of your ID card (or passport) and driving license. Additionally you will need to add your payment card and we will ask you for your contact details, such as home address, e-mail address and phone number.
Registration takes only a couple minutes. Once you're registered we'll verify your profile, which should ideally take around 10 minutes. However in case we are too busy, we may need up to 24 hours. If you're in a hurry, don't hesitate to reach out to our customer support at (+420) 720 627 505.
No, riding our scooter is easy. Even during your first ride, you'll find riding the scooter user friendly and enjoyable. You will get the hang of riding in no time, with the help of our user sticker guide on the scooters. Have a look at our "First ride" section to get some useful riding tips.
Maximal speed: 66km/h
Weight with battery: 93kg
Max. load: 150kg
Helmets: 2 (M and L)
Phone holder: with USB conector
Breaks: CBS (Combined break system)
No! The first minute of every ride is free, so you have time to securely put on your helmet and adjust the mirrors. If it’s your first time, use the minute to familiarize yourself with the controls of the scooter, like where the brakes, accelerator or turn indicators are located.
Once you receive the verification e-mail, you can book a scooter during service hours by following these steps:
Firstly, make sure you have your driver's license with you and do the following:
If there is a non-reported damage or if a helmet is missing, please report it through our app or call us at (+420) 720 627 505 before starting your ride.
To start trip, please follow these steps in this order:
Sit on the scooter with both feet firmly on the ground and both hands on the handle bars. Push the scooter forwards slightly to get it off the stand. Be careful not to loose your balance, the scooter is heavy.
Yes, it is! Take a look at our "First ride" section to see how to ride and control our scooter
Yes, you are obligated to wear a helmet. There are two helmets in the cargo box in two different sizes (M / L). Choose the one that fits you best.
In the application you will see a blue line that indicates our service area where you can park the scooter. We call it the Service Area. During your ride, you can leave the service area, but you will have to end your ride inside it. The scooter is a motor vehicle just like a car, so the same rules apply.
You are not allowed to ride on pedestrian walkways or bicycle paths. The scooter is a motor vehicle just like a car, so the same rules apply.
You must have your driver's license with you while riding the scooter. We also recommend you to have your mobile phone sufficiently charged.
Sure thing! All of our scooters can carry two people and there are also two helmets provided in the trunk. Maximum load capacity of the scooter is 150kg.
No, you are the only person authorized to drive it, even if the other person is a BeRider user. In case of an accident, the insurance will only be valid if you are the driver.
Yes, all scooters have a phone holder and a USB plug. Just bring your USB cable that fits your mobile phone.
Yes, you can pause your ride by clicking on the button in the app. From 8.5.2020 new pricing for pause is introduced. During the pause you will be charged 1 CZK/min or 20% of the price of a riding minute when using a package. When the ride is paused, no one else will be able to take the scooter.
If you have reserved the scooter through the app and you can't unlock it, check that the license plate number corresponds with the one you reserved. You will be able to use the scooter only if you have reserved it in the app and you are within the reservation time (15 minutes). If you see the scooter on the street, not in the app, it might have been reserved by another user or it's battery is low.
If you have already unlocked the scooter, but you cannot start it, ensure that you are following these steps:
If none of these steps helped, please call us on: (+420) 720 627 505
A fully charged battery can give you up to a 70 km range. You can see the current battery level in the app before the ride and on the screen of the scooter during your ride. Be careful though, the range might drop faster depending on riding conditions (weather, heavier rider, uphill terrain). Always make sure to return the scooter with at least 1 bar on the battery indicator, to avoid a fine.
No, don't worry about charging. We take care of that for you.
Our scooters are equipped with a USB plug, which allows you to charge your phone while riding if you have the cable with you. If you run out of battery during the use of the service, try to contact BeRider Customer Service at (+420) 720 627 505. Otherwise the scooter will automatically stop 10 minutes after you put it on its stand. To avoid anyone else taking the scooter during your session, we recommend you to wait until the scooter is automatically switched off and locked.
During the use of the service, you have to comply with the Road Traffic Act and the municipal ordinances of Prague.
The new zone primarily removes the possibility to park in restricted zones like parks or the Charles Bridge.
We also thought alot about your feedback and about how to increase the availability of our scooters, especially in the city centres, where you rent them the most. More information about the new zone can be found here.
Never on sidewalks!
You can park in designated parking spaces. You should park on the beginning or end of the zone and perpendicularly to the sidewalk. Make sure you leave space for others. Every time you park, make sure you are not blocking other vehicles. If you would like to park in the Prague city center, you can use blue/orange/purple zones for free. Do not park on a sidewalk or a pedestrian area or places that are not designed for parking (i.e. grass etc.). You can find more tips on how to park in our "First ride" section.
No, you are not allowed to park scooter indoors. Avoid underground garages, parking houses and any other covered areas. Use the advantage of free street parking.
To finish ride, please follow these steps in this order:
Stand to the left side of the scooter. Hold the handle bars with your left hand and the handrail under the seat with your right. Step on the stand with your right foot while applying weight, pull the scooter backwards to get it on the stand.
First of all, make sure you are located inside our service area. Then check if you followed all steps for returning (stand, helmets in the trunk, closed trunk). Furthermore the scooter should get enough GPS and GSM signal. So, if you are in an area with potentially low signal (under the trees, close to tall buildings, etc.), try to move the scooter to an open area. If all else fails, please contact our customer support on: (+420) 720 627 505
You are obliged to follow traffic rules. You are responsible for any fines acquired during your rental period or caused by wrong parking after your rental.
Everyone has a unique code in the section "My profile". You can share this code with your friends. Friends have to insert it into the first step of the registration. When they finish the first ride you will receive 15 minutes free.
We are charging only for the time you use the scooter, no extra fee for distance or for unlocking the scooter. Riding costs 5 CZK/min and 1,0 CZK/min when the ride is paused. We also have special packages for our frequent users with prices per minute up to 42 % lower. Do you ride often? Have a look at our packages.
There is no extra fee for registration, reservation or unlocking. You pay only for the time during which the scooter is being used.
Just to let you know, during registration we will charge 10 CZK to verify your payment card, but we will send it back immediately.
Yes, we offer prepaid packages which help you to save up to 42 % on your rental fees. When you buy a package you get free minutes which are then used for your trips (incl. "waiting" mode). After you use all your free minutes, you will start paying the basic 5 CZK/min. tariff. Choose your package HERE.
In the BeRider app select "My trips" where you will find the full history of your rides. You can also log in to your account to see the list of your rides.
Rentals are automatically paid at the end of each ride by throught the payment card you provided during registration. If you purchased a minutes package, the ride minutes will be deduced from your ballance.
We send out monthly invoices to the email you used to register to BeRider. Alternatively, you can find your monthly invoices and bills after logging into your account.
At BeRider, health and safety of our users is our utmost priority. We are doing everything we can to avoid any health risks for our users. Our scooters are disinfected every time we replace batteries, which is on average once a day for each scooter. We disinfect helmets, handlebars, mobile phone holders and all other places that are users come into contact with. We are committed to ensuring that our service does not present any health risks to our users or our employees.
Yes, however, the insurance is valid only if you are the rider during your session. For details, please have a look at our Terms and Conditions.
You must contact the BeRider Customer Service at (+420) 720 627 505 as soon as possible so we can help you. In the trunk you will find a document sleeve with instructions of what should be done and the Accident statement. You must send us the Accident Statement to email@example.com within a maximum period of 24 hours.
If you find any new damage on the scooter which is not reported in the app, please report the new damage directly throught the app. If the damage is too excessive to ride, please contact our customer service at (+420) 720 627 505.
You are obliged to follow traffic rules. All fines you'll acquire during your rental period or which will be caused by your wrong parking will be directly sent to you.
While riding the scooter you must have your driving license with you. You can find the scooter documents stored in a document sleeve in the trunk for a police inspection.
Send us your feedback through our contact form on our website. We are really happy to get any comments from you.
If you feel like you'd like to get your good deed of the day done, just move the scooter into an appropriate parking spot and we will be very grateful. Otherwise please contact the our customer support at (+420) 720 627 505 or fill out our feedback form on our website and we'll take care of it. Thanks!